New service to help with transportation in the Memphis area
By Christina Clift
901RideChoice is a free telephone service for seniors and people with disabilities to maintain and regain independence. The telephone service will refer reliable transportation options in the Memphis area to callers. The program is powered by Innovate Memphis and is funded by MATA and the City of Memphis through a grant.
901RideChoice is a free telephone service for seniors and people with disabilities to maintain and regain independence. The telephone service will refer reliable transportation options in the Memphis area to callers. The program is powered by Innovate Memphis and is funded by MATA and the City of Memphis through a grant.
901RideChoice was created to bridge the gap
between the transportation resources that are currently available and the
people who need them. Another objective
of 901Ride Choice is to decrease reliance on emergency service for
transportation.
The official launch of the program was April 15,
2019. The program has been live about two weeks and the call volume has doubled
and is steadily increasing.
The 901RideChoice call center provides callers
with information and resources about accessibility information and eligibility
requirements for available transportation options. 901RideChoice is connected with different types
of transportation providers including Prime Care Transport, ITN Memphis,
Tennessee Carriers, and Southeast Trans.
The service is affiliated with some local taxi and cab services as well.
“My call lasted about 10 minutes and the
representative asked a variety of questions to assess my transportation needs,”
said Allison Donald. “I like this service and would recommend it to others,
because of the customer service and the follow-up call you will receive a few
days after your trip for feedback to help improve the service.”
“I hope this program will improve the overall
quality of life for the elderly and persons with disabilities,” said Courtney
McNeal, Community Outreach Coordinator Innovate Memphis.
The Memphis Center for Independent Living is proud
to be a portal partner with 901RideChoice and look forward to using it to help
our consumers with their transportation needs.
If you would like more information about the 901RideChoice you can visit
the website at 901RideChoice.com or call the 901RideChoice Call Center at
(901) 743-3901.
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