Greyhound Access

Claims for Compensation Under Historic Settlement Between Department of Justice and Greyhound May Now Be Filed 

A claims process is now available to compensate people who experienced disability discrimination while traveling or attempting to travel on Greyhound. The claims process is part of a consent decree that resolves nationwide Americans with Disabilities Act discrimination claims brought by the Justice Department. Greyhound Lines, Inc. has hired a Claims Administrator to distribute an uncapped amount of compensation to people who experienced disability discrimination while traveling or attempting to travel on Greyhound.

Individuals eligible for compensation must:

• have a disability;
• have traveled or attempted to travel on Greyhound between February 8, 2013, and February 8, 2016;
• experienced a disability–related incident during the travel or attempted travel (for example, lack of accessible transportation or transportation–related services, Greyhound's failure to make disability-related accommodations, etc.); and
• submit a Claim Form by mail, email, or online, to the Claims Administrator by no later than November 10, 2016.

Instructions regarding the claims process are available at the Claims Administrator's website. The Claims Administrator can also be reached by email, by telephone, toll-free at 844-502-5953 or 800-659-2656 (TTY), or by mail at U.S. v. Greyhound Claims Administrator, c/o Class Action Administration LLC, PO Box 6878, Broomfield, CO 80021. Assistance is available from the Claims Administrator for those who are unable to complete the Claim Form due to a disability.

To learn more about the Department's lawsuit and settlement with Greyhound that established this claims process, visit the ADA website.