People absent from the round table
The Three-Star Healthcare Task Force met the public at the University of Memphis on Monday for a “round-table” that allowed few people to speak. The Task Force was created by Speaker Beth Harwell to address the Legislature overlooking the issue of Medicaid Expansion in the state of Tennessee. Rep. Karen Camper on the Committee said that they are hearing from people before they meet with the federal Center for Medicare and Medicaid Services in June.
The public did not have a chance to speak until the very end of the two hour discussion. The final statement came from Diane Cameron who has a daughter in the gap and questioned why the approved Insure Tennessee is not the guide the Task Force is using. The irony of the “round table” is that the Committee Chair asked questions of some individual who had no real understanding of healthcare the community need; and is likely the only individual in the US who did not know Emergency Rooms had an obligation to stabilize people. Yet, much of the task force time was devoted to this individual who represented the National Federation of Independent Businesses and he was unsure of how his organization stood on the Medicaid Expansion issue.
There was little guidance to the discussion. The Memphis Chamber of Commerce was clear that the Tennessee Legislature’s failure to act had cost billions of investment dollars and thousands of jobs. He said that healthcare is the number one concern for business that are considering to come to Memphis and our community strangely is young with chronic health issues.
The committee chair at one point quipped that “an advantage of waiting is that the data and what CMS will approve is better now.” The advantage he sees is that the state of Tennessee has lost about $4 billion but has the experience of other states to plan what Tennessee will do. The sad fact is that Tennessee could have expanded Medicaid brought the money into the state, improved jobs and saved Tennesseans lives, and still over the years contemplated changes to the program.
Marion Bacon spoke near the end and praised Deborah Cunningham and Sandi Klink of the Memphis Center for Independent Living for having faith in her to work and advocate. Marion said she just graduated from Southwest Community College and is an example of success if we invest in our community with healthcare.
Disabilities and Reasonable Accommodations
Free Housing seminar at the Code Enforcement training room for landlords and tenants.
May 20, 2016, 9:AM to Noon
6465 Mullins Station Road, Memphis, TN 38134
The seminar is designed to give you a brief detailed synopsis of the fair housing laws and what your rights are as a citizen.
If you have questions or to RSVP you may call or email L. Mario Moton at 901-222-76141; levester.moton@shelbycountytn.gov; TTY 901-222-2301. Para mas informacion en Espanol, por favor llame al 901-222-4289
Presented by the Shelby County Department of Housing and Memphis Area Legal Services.
Director Steven Fields says “Call at 9:AM and you may get a ride that afternoon or evening.”
By Tim Wheat
At the May 5, Specialized Transportation Advisory Committee meeting Interim Director Steven Fields said that MATAplus had begun to take same-day reservations and provide rides THAT DAY. STAC members were surprised and skeptical of the explanation by the MATAplus head administrator. Many felt that it was simply that the Director did not know the basics of the paratransit service and all the STAC members noted that they had not ever heard of the same-day offer and had no personal experience with a same-day reservation or ride.
The MATAplus report also showed that 2,367 people apparently got this service in April, 2,369 people were reportedly given same-day service in March and only 40 in February of 2016. Compared to total service, MATAplus is claiming in these reports that about one-in-five paratransit trips are actually same-day.
At the STAC meeting in March, Mr. Fields described the “Same Day Service” that MATAplus reports as the people who were put on a waiting list. He explained at the meeting two months ago that the “Same Day Service” were people who had called up to three in advance for a ride, but were informed of the availability of a ride on the day of the service.
However, the interim head of MATAplus was adamant that they were providing same-day service. Mr. Fields said that an eligible MATAplus user could call early in the day and would have an 80% chance of being able to ride later that day. He said that MATAplus offered this to be more compliant with the Americans with Disabilities Act.
The ADA does not require same-day service, but none of the STAC members corrected the head of MATAplus. Last month at the STAC meeting, Steven Fields had failed to define a “trip denial,” a central idea in compliance with the ADA and an item that is obviously misreported each month by MATA.
Both the MATAplus Rider’s Guide and the MATA website explain MATAplus as a reservation for next-day service. An MCIL employee even called to ask the MATAplus reservationist for a same-day trip and they were told that MATAplus does not make same-day reservations.
Although the announcement dominated the STAC meeting, in reality the misunderstandings materially harm any progress for the system. MATA does not report how many people asked for same-day service and were denied. They do not appropriately report or understand trip denials. They have policy and procedure that they are not informing Memphis customers about and most critically, the administration has little or no understanding of the responsibilities of a paratransit system.
MCIL asked that MATAplus undertake creating a new Rider’s Guide which Mr. Fields agreed they needed; however, he would not set any kind of timeline. The current riders do not have a guide and MATAplus has programs that obviously MATA staff and administration do not understand. Not making a commitment to inform customers is ignoring MATA’s responsibilities.
MATAplus did announce a “chat line” that may be used for quick communication with MATAplus. Mr. Fields warned everyone that it was chat and not text. He cautioned people not to message MATAplus and not wait for a response. Try it out: 901-443-2225
MATAplus also announced that they would begin to enforce a no-show policy in June. The no-show policy puts the responsibility for cancelling rides on MATAplus rider at least one-hour before the scheduled ride. Throughout this month Steven Fields said that MATAplus would inform riders if they had a no-show and would remind them of their responsibility to cancel in advance.
The STAC committee will hear individual’s appeals when a rider feels they were given a “no-show” unfairly. If you feel you should not have been given a no-show, please make a complaint at MATA by calling. Following is information from the MATA website on how to make a complaint: PHONE: (901) 522-9175
ridersfirst@matatransit.com
Riders First - Customer Feedback 1370 Levee Road Memphis, Tennessee 38108
Plan to be at the hearing on Monday, May 9
Short Notice - Just released yesterday, the House Health Care Task Force has been scheduled for next week - Monday, May 9, from 3 to 5:PM. The meeting will be on the campus of the University of Memphis in the third-floor Fountain View Room of the University Center, 499 University Street, Memphis, TN 38111.
Speaker Harwell’s Healthcare Task Force is hearing testimony about a proposed alternative to Insure Tennessee for coverage of those currently in the Medicaid gap. Those in the gap are mostly working people who cannot afford premiums of health insurance. The Task Force is hearing testimony on a replacement plan for Insure Tennessee to provide access to affordable health care for the 280,000 people in the gap in Tennessee.
This two hour hearing for all of the region of West Tennessee, including the City of Memphis is clearly not enough. However, this may be the only opportunity for people in west Tennessee to hear testimony on the issue. Make plans to be at the hearing if you can.
YOU CAN CONTACT THE TASK FORCE:
Office of Representative Cameron Sexton, Chairman (615) 741-2343
Rep.Cameron.Sexton@capitol.tn.gov
