Tuesday, December 8, 2015

MATAplus Information

The MATA STAC for 2016

By Christina Clift, Bobbie Fields and Allison Donald


Bobbie Fields
On December 3, 2015 members of the Specialized Transportation Advisory Committee (STAC) for MATA met at the Perkins restaurant located at 3455 Poplar Avenue.  The purpose of the committee is to provide substantive suggestions on how MATA can improve its services for seniors and persons with disabilities.  

One of the decisions made during the meeting included increasing the frequency of meetings from bimonthly to every month.  Some of the items discussed during the meeting included using videos to teach people how to make reservations, take a trip on the trolley or fixed route bus, and to advertise MATAplus service.  We also discussed updating the existing MATAplus application to make it more user friendly, updating the rider’s guide for MATAplus, suggesting needed changes to the automated greeting, and conducting a customer satisfaction survey to be mailed to all MATAplus riders.  

Christina CliftFinally, STAC plans to begin giving an award for MATA bus operators or staff person that has gone above and beyond their job to assist the public.  This award will be given out on a quarterly basis and we’d love nominations from the public.  Nominations can be sent to Bobbie Fields at: 

bobbie@mcil.org.  

All of STAC’s meetings are open to the public and we are always looking to recruit more members. The next meeting will be at 3:00 PM on January 7, 2016 at a location to be announced.  For more information please call STAC Secretary Bobbie Fields at (901) 726-6404 Ext, 112.